Refund Policy

1. Refund Policy

At Avish Pay, we strive to provide fast and reliable digital payment services. Refunds are processed only for eligible failed transactions and are subject to verification by our payment partners, banks, telecom operators, and billers. :contentReference

Eligible Refunds

  • Payment has been successfully debited, but the recharge or bill payment failed.
  • Transaction failed due to a technical issue or operator-related problem.
  • The payment gateway confirms that the transaction was unsuccessful.
  • The transaction is reversed by the service provider or payment gateway.

Non-Refundable Transactions

  • Successful mobile, DTH, FASTag, or utility bill payments.
  • Incorrect mobile numbers, DTH IDs, consumer numbers, or account details entered by the user.
  • Duplicate payments initiated by the user.
  • Transactions completed successfully by the operator or biller.
  • Services already delivered successfully.
  • Recharge requests cancelled after successful processing.

Refund Processing Time

Eligible refunds are generally processed within 5–7 business days. However, depending on your bank, payment gateway, or service provider, it may take up to 10 business days for the amount to reflect in your original payment method. :contentReference[oaicite:2]{index=2}

Important Notes

  • Always verify transaction details before making payment.
  • Refunds will be credited only to the original payment source.
  • Avish Pay is not responsible for delays caused by banks, telecom operators, or payment gateways.
  • Users should retain the Transaction ID until the transaction is completed successfully.
  • For refund-related assistance, contact our customer support with your Transaction ID and payment details.

2. User Responsibilities

Users agree not to:

  • Use the platform for fraudulent or illegal activities.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Misuse promotional offers or referral programs.
  • Interfere with the operation or security of the platform.

Violation of these Terms & Conditions may result in suspension or permanent termination of your account without prior notice.

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